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Noticeboard

Change of Address

Have you changed your address or phone number recently? Please remember to let us know. We find often that the phone numbers given to us initially when patients register are not up-to-date when we try to make contact.

Out of Hours

 

During these times if you telephone 0131-663-1051 you will be given information on how to contact the out of hours service.

 

Appointments

For routine appointments please telephone 0131-663-1051. The receptionist will give you the first available appointment with the doctor of your choice.

 

 

Home Visits

 

The doctors will visit patients who cannot manage to attend the Medical Centre. For routine house calls, please telephone 0131-663-1051 (preferably before 10.00 am) and leave your information with the receptionist.

CARERS

Are you a carer? Or do you think you might be a carer? Do you have someone who looks after you?

Please let us know if you have recently taken on this role so that we can add you to our Carer's register. It also means that you will be eligible for a free flu vaccination over the winter to protect yourself and the person you are looking after...

If you would like any information or advice please contact Claire at VOCAL on 0131 663 6869

Did you know...

The Practice has recently started a Patient Participation Group to work along with the GP's and practice staff to provide a patient persepective on the healthcare services we offer to the community.

If you would like to be part of this group please contact Sandra Allan, Practice Manager either in writing to Blackcot. Mayfield Dalkeith Midlothian EH22 4AA or by phone 0131 561 9215.

Surgery Appointments.

 

Our appointment system has changed to improve our service

In response to feedback from our patients, we have introduced a new system in the Practice.  You told us that it was difficult to get an appointment with a GP and that you often had to wait too long.diary

Newbattle Medical Practice is very conscious that patients who call us requesting a GP appointment would like to talk to a GP as soon as possible.  We believe that in the interest of safety one of our GPs needs to assess every request we receive at the earliest possible opportunity. However on days where we experience high call volumes GP access be may filled earlier in the day therefore it may be necessary for the receptionist to request that you call back the next day, or a day that is convenient to you. Every effort will be made for you to speak to the GP of your choice  however GP's are not available every day.  Please see below for GP availabilty:

Dr H Ansell - Tuesday,Thursday(pm), Friday

Dr P Bailey - Monday(am), Wednesday(am), Thursday, Friday

Dr Glencross - Monday, Tuesday(am), Thursday

Dr A Ma - Monday, Tuesday(am), Wednesday, Thursday

Dr I Morrison - Monday, Wednesday,Thursday

Dr R Morrison - Monday, Wednesday,Thursday

Dr L Read - Tuesday, Thursday, Friday

Dr A Gaskell - Monday, Tuesday, Wednesday(am), Friday 

Dr A Scott - Monday, Tuesday(am), Wednesday, Friday

Dr A Lancastle - Monday, Tuesday (am), Wednesday, Thursday (am)

Dr L Chiwanda - Monday, Tuesday, Thursday, Friday

Dr Cheryl Fairley - Tuesday, Wednesday

Dr Gillian Henderson - Monday (am), Tuesday, Wednesday, Friday

Dr Alison Binns - Monday, Thursday, Friday

 How do I arrange for a GP to contact me? 

Call us on 0131 663 1051. Our lines are open from 08.30am to 5.00pm when you can request a routine contract with a GP.

EMERGENCY CONTACTS WILL STILL BE TAKEN BETWEEN 08.00AM- 6.00PM.

The Receptionist will then ask you a few questions; the nature of the problem, any indication of urgency, and the telephone number on which the GP can call you back.  The information will be treated in the strictest confidence.  You do not have to tell the receptionist details of the problem,  but it is helpful to the Doctor who will be calling you back on the telephone.

Do I need to call early?

No, the service will be exactly the same whatever time you call.  However where there are high volumes of calls,  you may be asked to call back the following day..  We would request that patients do not call on Mondays for routine enquiries.

How soon will the GP call?

 It is important that you are ready to answer the phone number you have provided.  If you are at work, or otherwise engaged, and need to talk to the GP at a specific time, please let Reception know and the GP will try to accommodate your request.

What happens when the Doctor calls?

The GP will call and discuss the problem with you and decide what is needed next.  You may need advice that the GP can provide there and then, you may need a prescription which the GP can prepare for your collection later, or you may need to come in and see the GP. The GP will make the appointment for you if you do need to be seen; you can ask a time convenient for you.

How does this help patients?

  • It reduces the waiting time for you to talk to or see a GP
  • It avoids wasting your time in coming to the Health Centre when you may not need to
  • It increases your safety by ensuring that you can talk to a GP on the same day that you call us

 

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