Our appointment system has changed to improve our service
In response to feedback from our patients, we have introduced a new system in the Practice. You told us that it was difficult to get an appointment with a GP and that you often had to wait too long.
Newbattle Medical Practice is very conscious that patients who call us requesting a GP appointment would like to talk to a GP as soon as possible. We believe that in the interest of safety one of our GPs needs to assess every request we receive at the earliest possible opportunity. However on days where we experience high call volumes GP access be may filled earlier in the day therefore it may be necessary for the receptionist to request that you call back the next day, or a day that is convenient to you. Every effort will be made for you to speak to the GP of your choice however GP's are not available every day. Please see below for GP availabilty:
Dr H Ansell - Tuesday,Thursday(pm), Friday
Dr P Bailey - Monday(am), Wednesday(am), Thursday, Friday
Dr Glencross - Monday, Tuesday(am), Thursday
Dr A Ma - Monday, Tuesday(am), Wednesday, Thursday
Dr I Morrison - Monday, Wednesday,Thursday
Dr R Morrison - Monday, Wednesday,Thursday
Dr L Read - Tuesday, Thursday, Friday
Dr A Gaskell - Monday, Tuesday, Wednesday(am), Friday
Dr A Scott - Monday, Tuesday(am), Wednesday, Friday
Dr A Lancastle - Monday, Tuesday (am), Wednesday, Thursday (am)
Dr L Chiwanda - Monday, Tuesday, Thursday, Friday
Dr Cheryl Fairley - Tuesday, Wednesday
Dr Gillian Henderson - Monday (am), Tuesday, Wednesday, Friday
Dr Alison Binns - Monday, Thursday, Friday
How do I arrange for a GP to contact me?
Call us on 0131 663 1051. Our lines are open from 08.30am to 5.00pm when you can request a routine contract with a GP.
EMERGENCY CONTACTS WILL STILL BE TAKEN BETWEEN 08.00AM- 6.00PM.
The Receptionist will then ask you a few questions; the nature of the problem, any indication of urgency, and the telephone number on which the GP can call you back. The information will be treated in the strictest confidence. You do not have to tell the receptionist details of the problem, but it is helpful to the Doctor who will be calling you back on the telephone.
Do I need to call early?
No, the service will be exactly the same whatever time you call. However where there are high volumes of calls, you may be asked to call back the following day.. We would request that patients do not call on Mondays for routine enquiries.
How soon will the GP call?
It is important that you are ready to answer the phone number you have provided. If you are at work, or otherwise engaged, and need to talk to the GP at a specific time, please let Reception know and the GP will try to accommodate your request.
What happens when the Doctor calls?
The GP will call and discuss the problem with you and decide what is needed next. You may need advice that the GP can provide there and then, you may need a prescription which the GP can prepare for your collection later, or you may need to come in and see the GP. The GP will make the appointment for you if you do need to be seen; you can ask a time convenient for you.
How does this help patients?
It reduces the waiting time for you to talk to or see a GP
- It avoids wasting your time in coming to the Health Centre when you may not need to
- It increases your safety by ensuring that you can talk to a GP on the same day that you call us
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