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Noticeboard

Change of Address

Have you changed your address or phone number recently? Please remember to let us know. We find often that the phone numbers given to us initially when patients register are not up-to-date when we try to make contact.

Out of Hours

 

During these times if you telephone 0131-663-1051 you will be given information on how to contact the out of hours service.

 

Appointments

For routine appointments please telephone 0131-663-1051. The receptionist will give you the first available appointment with the doctor of your choice.

 

 

Home Visits

 

The doctors will visit patients who cannot manage to attend the Medical Centre. For routine house calls, please telephone 0131-663-1051 (preferably before 10.00 am) and leave your information with the receptionist.

CARERS

Are you a carer? Or do you think you might be a carer? Do you have someone who looks after you?

Please let us know if you have recently taken on this role so that we can add you to our Carer's register. It also means that you will be eligible for a free flu vaccination over the winter to protect yourself and the person you are looking after...

If you would like any information or advice please contact Claire at VOCAL on 0131 663 6869

Did you know...

The Practice has recently started a Patient Participation Group to work along with the GP's and practice staff to provide a patient persepective on the healthcare services we offer to the community.

If you would like to be part of this group please contact Sandra Allan, Practice Manager either in writing to Blackcot. Mayfield Dalkeith Midlothian EH22 4AA or by phone 0131 561 9215.

Unacceptable Behaviour

We undertake to treat our patients with respect and courtesy at all times, and we expect patients to treat our staff in the same way. If, however, a patient is rude, violent or aggressive to any doctor or member of staff, we reserve the right to remove them from our practice list.

Patients will be informed in writing of the reason they are being removed from the list, and will normally be given a warning before this action is taken.

If you are removed from the practice list, you may either be referred to the Challenging Behaviour Practice or asked to register with another practice. You will receive a letter from Practitioner Services at Stevenson House, 555 Gorgie Road, Edinburgh to this effect on behalf of NHS Lothian.

Normally you will be given seven days to join another practice, during which time you can still consult with this practice. If, however, a patient is violent, then the police will be involved and the patient removed from the list immediately.



 
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